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The Use of Facebook Messenger, Skype and SMS to Enhance Patient Experience

By February 2, 2018September 14th, 2023No Comments

Dr. Kothari and the team at 914 Orthodontics are a tech-savvy bunch. We leverage the latest advances in orthodontics to make treatment as effective, quick and comfortable as possible. Who doesn’t want to breeze through the teeth-straightening process and have a gorgeous, new smile in less time? We offer cutting-edge diagnostic and treatment planning tools like our iTero digital scanner as well as amazing smile-perfecting options such as Invisalign, Invisalign Teen and ultra light, low profile clear and metal braces. However, it’s not just the orthodontics itself we’re concerned with; we want all aspects of the patient experience to be exceptional and convenient. That’s why we’ve made keeping in touch with us super easy by using Facebook Messenger, SMS and Skype.

Facebook Messenger to the Rescue!

Facebook continues to be the most popular social media platform in the United States and we’re big fans. It lets us give our patients and their families updates on our practice, reach people we might not have been able to reach in the past and, now, communicate way more easily. Since the dawn of the telephone, patients have had to call their orthodontist for all of their needs. If it was after hours or they were at work or school and couldn’t jump on the phone, they had to wait. Not anymore. While, of course, we always love when patients give us a ring, for your convenience, you can also reach 914 Orthodontics via Facebook Messenger. We monitor our account and respond quickly. You can use Messenger to schedule an appointment, talk with us about your treatment or concerns, and ask us questions.

Send Us a Text

Not everyone is a fan of talking on the phone and it’s usually a lot quicker to fire off a text message, especially if you’re not in a place where you can make a call. Just like you can with Facebook Messenger, you can also book appointments and get answers to your treatment questions through SMS. Send us a text at (914) 205-4293 and we’ll text you back. It’s as simple as that and you can go through your treatment with as little disruption to your daily life as possible.

Long-Distance Orthodontics With Skype

Maybe you’re afraid to start orthodontic treatment because you’re heading off to college or you travel a lot for work (or fun). Or, you did get braces or Invisalign with us and you’re wondering how you’re going to keep your treatment on track while you’re away. No, you don’t need to throw a wrench in your continuity of care by going to multiple orthodontists and you definitely don’t need to wait until you’re home to stay on top of things and talk to Dr. Kothari. You just worry about studying, those business meetings or seeing the sights and we’ll take care of your smile. Dr. Kothari offers Skype consultations for long-distance patients. We can be reached at smile@914ortho.com, though once you let us know you’ll be starting school or hitting the road, we’ll give you all of the information you need. During your Skype consultations, Dr. Kothari will discuss your progress with you, answer questions and let you know if there’s anything you should be doing as far as your treatment. Then, at your next in-person visit, we’ll make any adjustments needed.

We want orthodontic treatment to fit seamlessly into your lifestyle and we don’t think the use of technology should stop at diagnostics and teeth-straightening solutions. Communication is such an important part of your care and the success of your treatment, which is why we make sure we’re on board with the latest chatting options and even have a chat feature right on our website. There’s nothing wrong with taking advantage of living in the digital age! Looking for a Sleepy Hollow orthodontist who can help you get a beautiful, healthy smile in a high-tech way that fits your needs? Schedule a consultation at 914 Orthodontics today by sending us a text at (914) 205-4293, messaging us on Facebook, making an appointment online or giving us a call at (914) 332-0900.

Dr. Kothari

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